Terms of Service
Refund Policy


Please read carefully - these concern your use of this website. Your use of this website is subject to the below mentioned terms of service ("Terms of Service") and refund policy ("Refund Policy") and by using the website you show your agreement to such Terms of Service and Refund Policy. If you do not accept our Terms of Service and Refund Policy, please do not use the website or the services offered on it.

References to "we", "us" or "our" are references to the website or Expat Docs FZE (both hereinafter referred singly or jointly as "Expat Docs" where the context requires).
References to "you" or "your" refers to you and/or your use of the services offered by Expat Docs via its website or otherwise without limitation. In addition to the aforementioned acceptance by you, by proceeding to make a purchase of any of the services detailed and listed on the Expat Docs website ("Services") you are deemed to have accepted our Terms of Service and Refund Policy. This website, the Services offered under it and the information contained on it, is not directed at, or intended for distribution to or use by any person or entity who is a citizen, resident of, or located in, any jurisdiction where such distribution, publication, availability or use would be contrary to applicable law or regulation or which would subject Expat Docs to any registration or licensing requirement within such jurisdiction. Please note that the contents or the Services provided on this website does not in any way whatsoever constitute the provision of legal services or advice and your use of this website is conditional upon your agreement of the same.

This website, the Services it offers, the information contained in it or derived from it, belongs to Expat Docs and is for consumer use only and only use which is not contrary to any applicable law or regulation. You will not (directly or indirectly) perform, authorise, encourage or assist others to perform "mystery shopping" of this website, that is to say, the accessing of this website for the purpose of obtaining any quotes (or other related information), other than a genuine quote for your own personal or professional use. You must not knowingly request, receive, make use of, or pass on any information or data derived from or accessible via this website for any commercial purpose. We do not accept any liability for any errors or omissions.

Terms of Service

Expat Docs reserves the right to refuse at its absolute discretion and, at any stage, to process any application form ("Application Form") submitted to instruct Expat Docs for use of any of its Services (whether sent to us by online submission, by PDF form via email or by direct telephonic instruction).

Expat Docs shall provide the Services in reliance upon the information provided by you in your completed Application Form and will not be liable for any inaccuracies, errors, omissions, or otherwise and you agree to fully indemnify Expat Docs in respect of any claim arising therefrom.

Expat Docs will deliver
(1) any documentation provided by you; and
(2)any additional documentation arising under the Services ("Documentation") to you either by email or postal/courier delivery at the email or postal address provided by you on the Application Form. We will use our reasonable endeavours to deliver the Documentation within the time period noted on your completed Application Form. The time periods for provision of the Services noted on the Application Form shall be understood to be approximations only, and you unconditionally agree that Expat Docs will take no responsibility for delays or losses in connection with the Services or your Documentation potentially caused by any external factors or institutions including but not limited to courier/shipping companies, government ministries, embassies etc.

Expat Docs shall not have any liability whatsoever or be deemed to be in default for any delays or failure in performance of its Services under these Terms and Conditions resulting from acts beyond its control, including but not limited to acts of God, acts or regulations of any governmental or supranational authority, war or national emergency, terrorist activities, accident, fire electricity failure or power cuts or server malfunction.

Refund Policy

If you conclude that our Services do not meet your requirements, you can contact us for a refund (if you purchased the use of our Services within the last 7 days).

Any refund is applicable only if delivery of the Services has not yet commenced.

Please note that proof of the Services having been commenced by Expat Docs includes sending to you a confirmation message by email that we have begun the processing of your Application Form which requested use of our Services.

All refund requests for the Services provided by Expat Docs must be pre-authorized by Expat Docs.
To arrange a refund, complete the following steps:

Step 1. Determine Eligibility

If you wish to arrange a refund for the Services offered by Expat Docs, we offer a 7-day money back guarantee, provided the delivery of the Services has not yet commenced.

Refunds are available to those customers who purchased (by cheque, online or by bank transfer) the Services within the last 7 days, as demonstrated by your proof of purchase information. If you have this receipt, please follow the instructions in Step 2.

Step 2. Email Your Proof of Purchase Along with the Reason for the Refund Request

To claim your refund, please forward the e-mail confirmation (receipt) to along with the reason for the cancellation of the Services.

Payment for online orders on Expat Docs is handled using Alert Pay. Payment for any other orders on Expat Docs is handled using Bank Wire Transfer or cheque. For each purchase from the Expat Docs website you should have received an email confirmation following successful payment confirmation. Among other things, this email indicates the following:

   Customer Number, Order Number, or Reference Number;
   Services Ordered;
   Date of Purchase;
   Price Paid.

If you are unable to locate your email receipt, you must give us your contact information and other details so that we can locate your order.

The information you send must include the following: your full name, estimated date of purchase, Services purchased, purchase price, and reason for cancelling the service.

The date of purchase must be within the last 7 days. Please e-mail this information to

Step 3. Complete, Sign and Return your Statement of Cancellation of Services

We will send you an e-mail to notify you whether you are eligible for a refund based on the proof of purchase you have provided. The e-mail will also contain a PDF form of Statement of Cancellation of Services.

To receive a refund you must print, complete, sign and return the Statement of Cancellation of Services within 7 days following the purchase.

After Expat Docs receives your properly completed and signed Statement of Cancellation of Services within 7 days following the purchase, Expat Docs will provide a refund to you of the amount you paid for the Services, less USD 100 to cover bank or credit card processing services, distribution and support.

If your request for a refund is confirmed, a credit will be processed to your credit card account or your chosen bank account within 2 to 15 business days following confirmation of eligibility.

In the event of cancellation of the Services and, if we are in possession of any Documentation belonging to you, we will ensure that such Documentation is available for collection by you at our Dubai office address (as stated on our website) during normal business days. Please note that you must provide us with at least 72 hours written notice before you collect the Documentation. If you require our assistance to deliver the Documentation to you please note that there will be an additional charge payable by you for this assistance (including courier delivery charges), details of which can be provided to you should you wish to request our assistance.

If you have any questions concerning this policy, please contact us at

Changes to Terms of Service / Refund Policy

We reserve the right to modify our Terms of Service and Refund Policy at our sole discretion. Any such revision or change will be binding and effective immediately following the posting of the revised Terms of Service and Refund Policy on the Expat Docs website. You agree to periodically review our website, including the current version of our Terms of Service and Refund Policy. Our Terms of Service and Refund Policy is made available on our website. It is your obligation to review our Terms of Service and Refund Policy for any such revisions.

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